C2010-940 Certification Exam Material - Free Download and Guaranteed Pass

C2010-940 Certification Exam Material - Free Download and Guaranteed Pass



Exam code : C2010-940

Exam name : IBM Tivoli Level 1 Support Tools and Processes



How can a CRF be changed when incorrect/missing information is found?

A. Everyone can change a CRF using CCWIN.

B. Everyone can change a CRF using RETAIN.

C. Contact the Duty Manager to change the CRF.

D. Contact the CRF owner and have them change the CRF.

Answer: B

What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A. PD Tools home page

B. product support page

C. IMT Intranet home page

D. Extreme Leverage webpage

Answer: B

Which User ID is required to access CCWIN?

A. RETAIN User ID

B. Windows Log-in ID

C. Lotus Notes User ID

D. IBM Intranet User ID

Answer: A

Reference: http://www-03.ibm.com/certify/tests/objC2010-024.shtml

When does a PMR need to be re-entitled?

A. When the product compid is changed.

B. When the customer cannot speak English.

C. When customer's telephone number is changed.

D. When you find an APAR for the customer's problem.

Answer: A