C2180-526 Certification Exam Material - Free Download and Guaranteed Pass

C2180-526 Certification Exam Material - Free Download and Guaranteed Pass



Exam code : C2180-526

Exam name : IBM Application Integration Middleware Level 1 Support, Tools & Processes



A Level 1 support professional would like to be kept informed of product-specific news or

updated support content, such as publications, hints and tips, technical notes, product

flashes (alerts)and downloads, and drivers. What is the advantage of the My Support

webpage?

The information:

A. can be personalized.

B. will be translated to the National Language.

C. can be animated like a Power Point presentation.

D. can be refreshed to always show current information.

Answer: A

On EcuRepwhat file action for the problem analysis section is valid?

A. Explore

B. Search Files

C. Log analyzer

D. IBM Thread and Monitor Analyzer

Answer: A

Which one of the following troubleshooting and diagnostic tools available for customers, is

designed to primarily help answer questions and gather data for support personnel.

A. IBM Assist on Site

B. IBM Software Assistant

C. IBM Support Assistant

D. IBM Electronic Knowledge Database

Answer: C

Reference:http://ps-2.kev009.com/basil.holloway/ALL%20PDF/webhndbk.pdf(page 12,

Gather Relevant diagnostic information)

As a L1 support professional there are numerous Problem Management Record (PMR)

tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM

Support Assistant (ISA)?

To:

A. run diagnostic tools

B. collect the correct set of documentation

C. search numerous databases concurrently

D. remote log-in to a client's machine to assist in gathering log files

Answer: C

The IBM Support Assistant (ISA) Blue tool is an?

A. internal tool to capture audit trail information of customer navigation to support site.

B. internal offering for IBM SWG products for support professionals, providing an integrated

and extensible toolset for problem resolution

C. externally available tool for customers

D. tool for both internal and external use

Answer: D